Billing Policies
Payment Options: We accept PayPal and Stripe.
General Policies: You are responsible for keeping all credit card details and contact information current to keep your account in good standing. Please email [email protected] if you need help updating your billing information.
Billing: You will be billed automatically every 30 days (or the nearest weekday) for recurring charges, or at intervals otherwise agreed in writing.
Invoicing: All PayPal invoices carry a 5% fee to cover the time put in by our invoicing department. 100% of this fee goes to their pay; if you require a RETROACTIVE invoice (not through PayPal), we can custom make one for you if provide all the information needed. The rate for a custom invoice is $25. (If you want an PayPal invoice for this service, it will still carry a 5% invoicing fee. What you are purchasing is a document created specifically for your own personal use, in the event you didn't opt to be invoiced originally through our automated system.)
Billing Disputes: In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to contact [email protected] and allow 14 days for a good‑faith resolution. Prior to filing any claim, you must e‑mail a written notice describing the dispute and attach relevant evidence (receipts, portal screenshots, e‑mails conducted through approved Company channels). We have 30 days to investigate and propose a solution. If a resolution still cannot be reached, the parties will attend a one‑hour Zoom mediation administered by New Era ADR. Mediation is recorded; the recording is confidential and may serve as evidence in any later arbitration. Fees are split 50/50. In the event you are not satisfied with the mediators response, the dispute may then be raised to arbitration for a final determination. For individual claims ≤ $25,000, arbitration will be through the National Arbitration & Mediation (NAM) Consumer Rules; decision on written submissions only. In cases of 75 or more related claims, JAMS Mass Arbitration Procedures will be the venue for seeking resolution. All other disputes will be handled by AAA Commercial Rules, using single arbitrator and video hearing in Hamilton County, Tennessee. A copy of this video and a reason for the arbitrators decision is to be provided to both parties upon award.
Small‑claims carve‑out: either party may bring an individual claim ≤ $10,000 in a Tennessee small‑claims court.
Discovery limits: each side may request up to ten (10) documents limited to the Student’s own transaction and Company‑authorised communication channels. No depositions absent good cause.
Early disposition: the arbitrator may summarily dismiss any claim that fails to plead facts or law.
Fee‑shifting: the arbitrator shall award all fees and reasonable costs to the prevailing party if (a) a claim or defence is frivolous, or (b) the award is ≤ 25 % of the last written settlement offer.
Delinquency Policies: If the credit card is declined, we will continue to attempt to charge the card on file every 3 days for 30 days (up to 10 times). We will attempt to notify you for updated contact information.
Delinquent Accounts: After 14 days without payment, your account will be considered delinquent. All accounts 14 days past due may be disabled or de-activated until balances are paid in full.
Collection Fees:
Late Fee: Invoices which remain unpaid after 30-days may be assessed a late fee of $50.00 per month.
Collections Fees: In the event an account is submitted to a third-party collections service, the client will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account.
Cancellation: Cancellation of an account does not dismiss outstanding invoices or the contracted commitments. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service. This paragraph does not invalidate our refund policy.
Chargeback Processing Fees: Filing a credit‑card or PayPal chargeback is a breach of this Agreement. By initiating a chargeback, you waive any further civil claim related to that transaction and agree to accept the card‑issuing bank’s final determination as full resolution. Further, you agree to a $250.00 processing fee for each individual chargeback.
